MobyMax Named CODiE Winner for Best Customer Experience in Business Technology for “Outstanding Response to COVID-19” And Overall Operational Excellence

Posted by MobyMax on June, 24, 2021

June 24, 2021 MobyMax, the most widely adopted differentiated learning solution in the U.S., has been awarded the 2021 SIIA CODiE Award for Best Customer Experience in Business Technology. Winners represent companies, products, and people that have gone the extra mile in response to COVID-19 in the Business and Education Technology sectors. Winners were announced during virtual CODiE Award Winner announcement celebrations on June 22 and June 23, 2021.

Recognized as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media, and digital content industries.

“This year’s honorees hold a special place in the distinguished history of the CODiE Awards,” said Jeff Joseph, SIIA President. “These winners played a critical role during the pandemic, enabling the continuity of business and learning through an unprecedented challenging year. Congratulations to all!”

Moby’s customer support system is unparalleled for the quality, responsiveness, and help it provides. Moby’s U.S.-based support team includes both tech experts and former educators, each of whom receives 240 hours of professional training in all aspects of the Moby universe. Live phone and chat support are available between 7:00 am and 6:00 pm EST Monday-Friday. Teachers can also email support@mobymax.com  24/7 and get a speedy but personalized reply.

As soon as the 2020 pandemic lockdown occurred, Moby increased its free live training options—a hallmark of the Moby support system—by offering daily webinars so every teacher using Moby could be as successful online as they are in the classroom. It also set up a lightning speed response protocol that achieved an average call wait time of just 35 seconds. The average ticket response time was only 3 hours and 7 minutes, and the average live chat response time took only 35 seconds.

“I cannot imagine a more helpful support system/staff,” reports one teacher. “My questions are always answered so quickly—today in less than 10 minutes! The advice always works and is easy to follow.”

"I have several things I love about MobyMax,” noted another. “Here’s my favorite: Customer service and response time are exceptional. I emailed my concern/issue today at 9:02 am, and the problem was resolved by 9:15 am the same day! How awesome is that!"

Altogether, during the more than 52 weeks the pandemic raged, MobyMax provided more than 30,000 hours of online and phone-based support to thousands of teachers. “It was our honor to help so many educators one-on-one,” said MobyMax co-founder Wade Willett. “The frequent and personal contact we had with teachers enabled us to help them tailor MobyMax exactly to their needs. At the same time, our commitment to rapid response ensured that every teacher got the help they needed as quickly and efficiently as possible.”

“This is a wonderful solution that is much needed in the market,” noted one judge. “It is very user-friendly…and makes learning fun,” said another. With the support MobyMax provides, teachers can access the technology and begin using it in the classroom in less than an hour—a trait that was particularly valuable when the pandemic struck in March 2020 and teachers had to transition to online learning overnight.

The SIIA CODiE Awards are the industry's only peer-reviewed awards program. Finalists were selected by teams of expert judges and represent the most impactful initiatives from software, content, media, financial information, and educational technology companies. Their scores determine the SIIA CODiE Award finalists and account for 80% of the overall score. SIIA members then vote on the finalist products. The scores from both rounds are tabulated to select the winners. Details about the winners are listed at https://history.siia.net/codie/2021-Winners.

About MobyMax

MobyMax helps struggling learners quickly catch up to grade level and closes learning gaps for all students. Moby Learning, Moby Quick Checker, Moby Interactive Class, and Moby Engagement are all award-winning components of MobyMax, creating the most effective solution to find and fix learning gaps. MobyMax is used in more than 82% of all K-8 schools in the United States, with over 28.7 million students and 1.5 million teachers registered. For more information, visit http://www.mobymax.com.

About the SIIA CODiE™ Awards

The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. Since 1986, thousands of products, services, and solutions have been recognized for achieving excellence. For more information, visit https://history.siia.net/codie.

Topics: Press Releases

About MobyMax

MobyMax helps struggling learners quickly catch up to grade level and closes learning gaps for all students. 
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